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Privacy Policy

Last Updated: 3 August 2026

At Aqua Force Commercial Cleaning Ltd, we are committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under the UK General Data Protection Regulation (UK GDPR).

Who We Are

Aqua Force Commercial Cleaning Ltd provides specialist commercial cleaning services throughout the UK, including:

  • Commercial window cleaning

  • Pressure washing

  • Cladding cleaning

  • Roof cleaning

  • Gutter cleaning

  • Solar panel cleaning

  • High-level cleaning

  • Industrial cleaning

  • Facilities maintenance

If you have any questions regarding this policy, please contact us using the details below.

Information We Collect

Depending on how you contact us, we may collect:

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Business address

  • Site postcode

  • Project details

  • Photographs you send us

  • Any information submitted through our contact forms

When visiting our website we may also collect:

  • IP address

  • Browser type

  • Device information

  • Website usage statistics

  • Cookies

How We Collect Information

Information may be collected when you:

  • Complete our contact form

  • Request a quotation

  • Telephone or email us

  • Use our website

  • Subscribe to updates

  • Interact with us on social media

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange site surveys

  • Prepare quotations

  • Deliver contracted services

  • Manage customer accounts

  • Send invoices

  • Improve our website

  • Improve customer service

  • Meet our legal obligations

  • Prevent fraud and protect our business

Legal Basis for Processing

Under UK GDPR we process personal data because:

  • You have requested a quotation.

  • You have entered into a contract with us.

  • We have a legitimate business interest.

  • We are legally required to process certain information.

  • You have given consent where required.

Marketing

We may occasionally send information about our services.

You can unsubscribe from marketing communications at any time by contacting us.

We never sell your personal information.

Sharing Your Information

We may share your information with trusted service providers where necessary, including:

  • Accounting providers

  • Payment processors

  • Website hosting providers

  • IT support providers

  • Professional advisers

  • Legal authorities where required by law

We never sell your personal data.

Cookies

Our website uses cookies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Remember preferences

  • Improve user experience

You can control cookies through your browser settings.

Google Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics collects anonymous information such as:

  • Pages visited

  • Time spent on site

  • Device type

  • General location

Data Security

We take appropriate technical and organisational measures to protect your information, including:

  • Secure hosting

  • SSL encryption

  • Password-protected systems

  • Limited staff access

  • Regular software updates

No method of transmission over the internet can be guaranteed as completely secure.

How Long We Keep Information

We only retain personal information for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Financial records may be retained for up to six years to comply with UK tax legislation.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise your rights, please contact us.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the latest revision date.

Contact Us

Aqua Force Commercial Cleaning Ltd

Email: info@aquaforcecommercialcleaning.com

Telephone: 0808 160 7100

Website: www.aquaforcecommercialcleaning.com

Complaints

If you believe we have not handled your personal data correctly, you have the right to complain to the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

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