TERMS AND CONDITIONS
Welcome to [Aqua Force Commercial Cleaning Ltd’s website (the www.aquaforcecommercialcleaning.com). By accessing or using this Website, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not accept these Terms, please do not use the Website.
1. INTRODUCTION
1.1 Company Details
This Website is operated by Aqua Force Commercial Cleaning Ltd (“we”, “us”, or “our”), a company registered in [England/Wales/Scotland/Northern Ireland] with registered number 13655802 and registered office at St Martins, St Martins Green, Ip110uw.
1.2 Related Entities
Aqua Force Window Cleaning Ltd is a sister company providing related services. References to “we” or “us” in these Terms include Aqua Force Window Cleaning Ltd where relevant.
1.3 Purpose of the Website
The Website provides information about our commercial cleaning services and an avenue for potential customers to request further information or book our services.
2. ACCEPTANCE OF TERMS
2.1 Binding Agreement
By accessing or using our Website, you acknowledge that you have read, understood, and agreed to these Terms and any additional terms and conditions referenced herein.
2.2 Modifications
We may modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the Website after such posting constitutes your acceptance of the modified Terms.
3. USE OF THE WEBSITE
3.1 Eligibility
You must be at least 18 years of age to use this Website. By using this Website, you confirm you meet this requirement.
3.2 Account Registration
Where the Website requires registration for certain services, you agree to provide accurate and complete information. You are responsible for safeguarding your login details. You must immediately notify us of any unauthorised use of your account.
3.3 Prohibited Activities
You agree not to:
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Use the Website in any manner that violates any applicable law or regulation.
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Transmit or post any material that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
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Engage in any conduct that disrupts or interferes with the Website’s functionality or security.
4. SERVICES AND BOOKINGS
4.1 Service Description
We offer commercial cleaning services, which may include but are not limited to general office cleaning, warehouse cleaning, and specialist cleaning. Full details can be found on our Website or provided upon request.
4.2 Quotations and Bookings
Any quotation provided is valid for [x] days from the date of issue, unless otherwise stated. A binding contract is formed only once both parties have agreed to the terms of our quotation or service contract, and any deposit or retainer has been received if applicable.
4.3 Changes to Bookings
If you wish to make changes to your booking, you must contact us promptly. We will let you know if the change is possible and any impact on the price or timing.
5. FEES AND PAYMENT
5.1 Pricing
Our fees are set out on our Website or in our quotations. All prices are in British Pounds Sterling (GBP). We reserve the right to adjust prices at any time, but any agreed fee will remain unchanged for the duration of the contract or unless otherwise agreed in writing.
5.2 Payment Terms
Unless otherwise stated, payment is due within 7 days days from the date of invoice. Late payments may incur interest and/or administration fees in accordance with applicable laws.
5.3 VAT and Other Taxes
All prices quoted are exclusive of VAT unless otherwise stated. Where applicable, VAT will be added at the prevailing rate.
6. CANCELLATION AND REFUNDS
6.1 Cancellation by Customer
You may cancel any scheduled cleaning services by providing notice in accordance with the terms of your specific service contract. Depending on the timing, cancellation fees may apply.
6.2 Cancellation by Us
We reserve the right to cancel or reschedule services if uncontrollable circumstances (e.g. extreme weather, staff illness) prevent us from fulfilling our obligations. We will endeavour to reschedule or refund any payments made for affected services, at our discretion.
7. LIABILITY
7.1 Limitation of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject to that, we will not be liable for any indirect or consequential loss or damage, including loss of profit, business, or data arising from your use of this Website or our services.
7.2 Damage to Property
While we take every reasonable precaution in providing our services, we are not liable for pre-existing damage. You must advise us of any fragile or high-risk items in the area to be cleaned. We will endeavour to repair or compensate damage caused by our negligence, subject to our internal complaints and investigation process.
7.3 Disclaimer
Information on the Website is provided “as is”. Whilst we make reasonable efforts to ensure all content is accurate and up to date, we do not guarantee its completeness or accuracy.
8. CUSTOMER OBLIGATIONS
8.1 Access to Premises
You must ensure we have timely and safe access to the premises to perform our services. Any delays caused by inaccessible premises may incur additional charges.
8.2 Health and Safety
You shall notify us of any hazards, hazardous materials, or other safety issues on the premises. We reserve the right to suspend or terminate services if our staff or subcontractors are put at risk.
9. INTELLECTUAL PROPERTY
9.1 Ownership
All content on this Website (including text, graphics, logos, and software) is owned by or licensed to us and is protected by applicable intellectual property laws.
9.2 Limited Licence
You may view and temporarily download the content on the Website for your personal, non-commercial use. You must not modify or reproduce the content without our prior written consent.
10. CONFIDENTIALITY AND DATA PROTECTION
10.1 Confidential Information
Both parties agree to keep confidential any information reasonably deemed confidential, shared in the course of booking or providing services, and not to disclose it to any third party unless required by law.
10.2 Data Protection
We will handle any personal data you provide to us in accordance with our Privacy Policy and all relevant data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
11. THIRD-PARTY LINKS
11.1 External Websites
The Website may contain links to third-party websites. These links are provided for convenience only and do not constitute endorsement or approval by us of the linked site. We have no control over the content of these sites and accept no responsibility for them.
12. TERMINATION
12.1 Termination Rights
We reserve the right to terminate your access to the Website and our services if you breach these Terms. Where feasible, we will provide prior notice.
12.2 Effects of Termination
Upon termination, any rights or licences granted to you in these Terms shall cease immediately. You shall remain liable for any outstanding payments or fees due up to the date of termination.
13. DISPUTE RESOLUTION
13.1 Complaints Procedure
If you have a complaint, please contact us as soon as possible. We will endeavour to resolve any issues promptly and amicably.
13.2 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of [England and Wales/Scotland/Northern Ireland]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [England and Wales/Scotland/Northern Ireland].
14. GENERAL
14.1 Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.2 Waiver
No delay or failure by us to exercise or enforce any right under these Terms shall constitute a waiver of that right.
14.3 Entire Agreement
These Terms, together with any other documents or policies referred to herein, represent the entire agreement between you and us regarding the use of this Website and the provision of services, superseding any previous understanding or agreement, whether written or oral.
If you have any questions regarding these Terms and Conditions, please contact us at:
Aqua Force Commercial Cleaning Ltd
info@aquaforcecommercialcleaning.com
Thank you for choosing Aqua Force Commercial Cleaning Ltd. We look forward to providing you with professional and reliable commercial cleaning services.
DISCLAIMER: This document is for informational purposes only and does not constitute legal advice. For specific guidance tailored to your business, please seek advice from a qualified legal professional.